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Service

Provide customers with the best service

Sinmatai has cooperated with countless manufacturers so far, and customers who have bought from them are full of praise. If you have any needs, we will work hard to provide resources and guarantee your satisfaction!

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Service process

1. We receive inquiries from emails, phone calls, faxes and other methods. We will record the customer's company name, contact person, your needs and other related information.

2. According to the needs of customers, use Sinmatai's resources to find the most satisfactory supply for you.

3. After receiving the sample, we will check the quality, size and requirements according to the customer's requirements. If everything is in line, it will be sent to the customer for certification. After the customer nods, the sample and information will be forwarded to our manufacturer for production.

4. During the production process, our quality control department will supervise and control the products in real time to ensure the best quality for customers.

5. After the production is completed, we will use Sinmatai's quality inspection system (Sinmatai Quality Standard) to finally confirm whether the product is correct, maximize the product yield, and provide customers with satisfactory cooperation.

6. If there are no problems after the product inspection, we will arrange shipment to the customer. After the customer receives it, the payment will be settled and the order will be completed.